Terms of Sale

The sherlock.blue service (the "Service") is published by Alexandre GORSKI EI, a French sole proprietor (entrepreneur individuel, micro-entreprise), registered under SIREN number 911 947 786, with registered office at 2 Boulevard de Strasbourg, 31000 Toulouse, France ("sherlock.blue", "we").

Contact: contact@sherlock.blue

These Terms of Sale govern the subscription to and performance of subscriptions to the Service. Together with the Terms of Use, the Privacy Policy and the pricing grid in force, they form the contractual framework applicable between sherlock.blue and the Client.

The Client is the account holder within the meaning of the Terms of Use. Only the Client may subscribe to, change or cancel the subscription; the Members it invites on a multi-seat plan have no access to it.

The Service is reserved for professionals: any natural or legal person acting within their trade, business, craft, liberal or agricultural activity, including freelancers and sole proprietors. It is not intended for consumers. By subscribing, the Client declares that they act for professional purposes.

The Service is not offered, including in its free version, in countries and territories subject to international sanctions or restrictions, in particular Iran, North Korea, Syria, Russia, Belarus and the occupied regions of Ukraine. By using the Service, the Client declares that they are not located, established or resident in any of these countries or territories, and that they do not appear on any sanctions list of the European Union, the United Nations or the United States. sherlock.blue may suspend or close without notice any account that does not comply with this clause.

Paid plans are reserved for professional Clients established, through their registered office or through the establishment for which the Service is subscribed, in one of the following countries: Argentina, Australia, Austria, Belgium, Bulgaria, Canada (except the province of Saskatchewan), Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Ethiopia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Paraguay, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Taiwan, United States. This list may change.

The Client undertakes to provide a billing address matching its place of establishment and, where applicable, its tax identification number. The Client warrants the accuracy of this information, which determines in particular the applicable tax treatment. If the information is inaccurate, sherlock.blue may suspend or terminate the subscription, and any taxes, duties, penalties or costs resulting from it shall be borne by the Client.

Subscribing to a plan constitutes unreserved acceptance of these Terms of Sale.

Paid subscriptions are sold by sherlock.blue, which issues the invoices. Payment is processed by Stripe, as payment service provider: sherlock.blue neither collects nor stores any bank details.

Applicable taxes are calculated at payment, based on the billing address and, where applicable, the Client's VAT number.

The payment method, invoices and receipts are available from the payment portal, opened from the Subscription page. Any question about payment or billing may be sent to contact@sherlock.blue.

The Service provides the Client's AI agents with a method, an organisation and a memory for sales prospecting, together with a web application to see, validate, correct and export prospects, under the conditions described in the Terms of Use.

sherlock.blue's obligation is a best-efforts obligation. sherlock.blue guarantees no result as to the number, quality or accuracy of the prospects obtained, nor as to the commercial outcomes that follow, as these depend on the agents, tools and sources chosen by the Client, over which sherlock.blue has no control.

The Service is offered under three plans: Free, Pro and Team. Their prices and limits (prospects tracked, prospects created per month, projects, seats, features) are described in the pricing grid in force published on the Pricing page, which forms an integral part of these Terms of Sale.

Prices are expressed in US dollars (USD), excluding tax. Applicable taxes (VAT, sales tax or equivalents) are calculated and added at payment, according to the Client's billing country. For a Client paying in another currency, the amount charged depends on the exchange rate applied by their bank.

An Enterprise offer, beyond the Team plan, is subject to a quote and specific conditions. sherlock.blue may grant access to a paid plan free of charge, on a revocable basis.

Every account creation opens a Free plan, with no credit card, no commitment and no time limit, within the limits of the pricing grid. The Free plan never converts automatically into a paid subscription. It allows the Service to be fully evaluated before any subscription.

Subscription takes place exclusively online, by the Client, from the Subscription page, including when it follows a commercial exchange (meeting, call or video call). No contract is concluded in the simultaneous physical presence of the parties.

The subscription is concluded for a term of one month, renewed by tacit renewal at each due date, until cancellation. The charge takes place on the renewal day. The Client is informed in advance of any change to the price of their subscription; the change applies from the next billing cycle, the Client remaining free to cancel before it takes effect.

Plan change. Moving to a higher plan takes effect immediately; the price difference for the remaining days of the current period is charged at once, the exact amount being calculated upon confirmation. Moving to a lower plan takes effect at the end of the current period, with no immediate charge; the Client may cancel this change as long as it has not taken effect.

As the Service is reserved for professionals and subscribed to at a distance, online, at the Client's initiative, no right of withdrawal applies.

As a reminder, the Free plan allows the Service to be fully evaluated before any paid commitment.

The Client may cancel their subscription at any time, without reason or notice, from the Subscription page. Cancellation takes effect at the end of the current monthly period: access to the plan is maintained until that date, no pro-rata refund is made, and the Client may undo the cancellation until that date. At the due date, the account moves to the Free plan under the conditions of Article 12.

sherlock.blue may terminate the subscription in the event of a breach of these Terms of Sale or of the Terms of Use by the Client not remedied within 15 days of notice, or immediately in the event of a serious breach. sherlock.blue may also end the Service for a Client, or discontinue the Service permanently, subject to at least 30 days' notice; the sums corresponding to any paid period not performed are then refunded.

Sums paid for a billing period that has elapsed or begun are non-refundable. The Free plan allows the Client to fully evaluate the Service before any payment.

sherlock.blue may nevertheless grant a refund as a commercial gesture, at its sole discretion and on a case-by-case basis. Such a gesture constitutes neither a right of the Client nor a commitment for the future. Refunds are carried out to the payment method used; any billing correction gives rise to a credit note, the invoices issued remaining unchanged.

If the charge for a due date fails, the Client is informed by email and the payment is retried several times during the retry period; the Client may update their payment method from the payment portal. The plan is maintained during that period. Failing regularisation by the end of it, the subscription ends and the account moves to the Free plan under the conditions of Article 12.

Any late payment gives rise to penalties at three times the French legal interest rate and to a fixed recovery fee of EUR 40.

Each plan has firm limits. The monthly quota of prospects created resets at the start of each month; duplicates and exclusions are not counted. When a limit is reached, the creation concerned is refused until the next month, until items are deleted or until an upgrade; reading the data is maintained. The dashboard shows the usage status.

When the account moves to a lower plan, for whatever reason (plan change, cancellation, payment default, end of a free-of-charge access), nothing is deleted: existing projects, searches and prospects are kept; no creation is possible above the limits of the new plan as long as they are exceeded; and, if the Client has invited more Members than the new plan has seats, its Members are read-only.

sherlock.blue's liability may only be incurred in the event of proven fault and is limited to direct damage.

Indirect damage is excluded, in particular loss of revenue, customers, opportunity or image; and sherlock.blue's total cumulative liability, all causes combined, is capped at the total amount actually paid by the Client for the Service during the twelve (12) months preceding the triggering event. These limitations do not apply in the event of gross negligence or wilful misconduct, nor where the law prohibits them.

The Client is informed that the Service relies on third-party providers (in particular Cloudflare for hosting and Stripe for payments). sherlock.blue cannot be held liable for interruptions, malfunctions or decisions attributable to these third parties, nor for the agents, tools and sources chosen by the Client under the Terms of Use, without prejudice to its obligation to reasonably limit their effects.

Neither party shall be liable for a failure caused by a force majeure event within the meaning of Article 1218 of the French Civil Code. If the event lasts beyond 30 days, either party may cancel the subscription without compensation.

sherlock.blue may amend these Terms of Sale. Any substantial change is notified to the Client at least 15 days before it takes effect; it applies from the next billing cycle. A Client who does not accept the new terms may cancel their subscription before they take effect.

In accordance with Article L441-1 of the French Commercial Code, these Terms of Sale constitute the sole basis of commercial negotiation between professionals and are communicated to any professional who requests them. Their permanent publication on sherlock.blue constitutes communication.

These Terms of Sale are governed by French law, whatever the Client's country. The French version alone is authoritative.

Any dispute relating to their formation, interpretation or performance that is not settled amicably within 30 days shall be submitted to the exclusive jurisdiction of the courts of Toulouse, notwithstanding multiple defendants or third-party claims.